Ecigdrat is dedicated to satisfying every customer, and we want every customer to have a fabulous purchase experience in every phase.
If the products you receive might not perform as expected upon delivery or after time for reasons beyond our control. In such cases, you may contact our customer service team to ask for a replacement or a refund.
Returns & Exchange Policy
60-day return guarantee
We accept returns of unopened, unused or undamaged items purchased on our website for a refund or exchange within 60 days of the ordering date. Please note that the returned package might have clearance risks and related fees when it arrives in China. In this case, we will have to deduct the fees from the refund. We hope you can understand.
1. If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund. For unopened or unused items, buyers are responsible for return shipping costs.
2. For safety and sanitary purposes, we will not accept returns on the following items: opened or used, e-juice, opened cartridges, replacement coils, drip tips, replacement glasses, rechargeable batteries, and clearance products.
For hardware purchases (Mod, Kit, Tank), we have a 60 days’ warranty from the time of ordering date. To be eligible for service under warranty, you must initiate a return process by contacting our support team within 60 days of the original purchase.
The 60 days Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassemble, customized modification, or user-error. Moreover, incidental and consequential damages are not covered under this warranty.